Location: Danang, HCMC
Department: Inbound
Reports to: Inbound Manager / General Manager

As a Senior Golf Travel Consultant, you'll be part of a team handling daily interactions with clients and sales offices, processing bookings, answering inquiries, and creating travel itineraries. You’ll focus on providing top-notch service and advice, particularly for European, US, and Australian markets. This role also involves guiding and coaching junior Travel Consultants.

Responsibilities:

Communicate with overseas travel agents and partners, providing accurate and up-to-date travel information.
Manage key accounts, making quick adjustments and suggestions when necessary.
Advise and create travel itineraries for tour operators/travel agents.
Specialize in crafting and managing complex itineraries.
Prepare quotations, proposals, and reconfirm bookings with overseas agents.
Make reservations with local suppliers and hotels as needed.
Stay informed about existing and new products to better meet client needs.
Collaborate with the Operations team to ensure optimal client service on the ground.
Issue invoices promptly and assist the accounting department with payments.
Record all sales in Tourplan software for accurate sales reporting.
Follow EXO standards and inbound processes.
Suggest ways to improve handling time and productivity by streamlining work processes.
Strive for a high conversion rate from inquiries to bookings.
Guide and mentor junior staff to help them improve their skills as Travel Consultants.

Qualifications:

Bachelor’s degree in Hospitality, Tourism, Business, or a related field.
Proficiency in written and spoken English/German (depending on department).
Minimum of 4 years of experience in inbound tour operations or a related field.
A positive attitude, well-organized, hardworking, and a team player.

Skills:

Golf Travel Industry Expertise: In-depth knowledge of golf travel destinations and surrounding regions.
Pressure Management: Ability to work efficiently under pressure, particularly during peak seasons.
Customer Service: High level of customer service with attention to detail and presentation.
Organizational Skills: Strong organizational abilities, with the capacity to prioritize tasks effectively.
Technical Proficiency: Proficient in MS Office and travel-related software
Note: This job description is not exhaustive. Additional duties may be required to meet the ongoing needs of the organization.

Ensure flawless ground execution of tours and itineraries.

Responsibilities:

Assign jobs to tour guides, vehicle suppliers, and drivers.
Reserve services from suppliers for each booking.
Communicate with Inbound Teams to ensure smooth operations and reservations.
Provide detailed briefings to guides for each booking.
Submit cash advance and guide fee requests for approval.
Provide feedback and coaching to guides, vehicle suppliers
Discuss responsible tourism commitments with suppliers.
Manage guide KPIs using Customer Satisfaction Surveys.
Support the recruitment and training of guides.
Inspect new suppliers with the Product Team as scheduled.
Attend meetings with the Operations Team.
Coordinate annual guide training on responsible tourism and related topics.
Attend staff training sessions.
Monitor quality and maintain relationships with suppliers by accompanying guides and clients.
Raise urgent issues with solutions to Supervisor/Manager.

Qualifications:

Bachelor’s degree in Tourism or a related field.
At least 2 years of experience in a similar position.
Proficient in verbal and written English; 
Experience in travel company operations.
Interest or experience in the travel industry.
Understanding of sustainability and responsible tourism is a plus.

Skills:

Detail-oriented and service-minded.
Strong communication and execution skills.
Proficiency in Microsoft Office and travel software.
Ability to suggest improvements that positively impact people’s lives and the environment.

Benefits:

Friendly work environment and team-building activities.
Parking fee support.
Health and accident insurance.
Additional festive season benefits.
Flexible working style (home or office).
Priority pricing policies for family trips.
13th-month salary based on business performance.

Responsible for updating and maintaining system information, ensure all data is accurate and up to date. Collaborate closely with Contracting, Product, and Info-System teams.

Responsibilities:

Analyze and input information from golf, hotel and land service contracts into the database.
Coordinate with the Contracting PIC to ensure accurate entry of services, prices, and other contract details.
Provide future support to Golf Travel Consultants, Reservations, and Operations for new services, rate updates, and database inquiries.
Maintain data accuracy by adhering to system standards and principles.
Organize the database to effectively identify data segments for analysis.
Willingness to learn and adapt to new systems, processes, and requirements

Qualifications:

Bachelor’s degree in any field.
1-3 years of experience in the travel industry preferred.
Proficiency in English 
Experience with Tourplan or similar systems is a plus.
Strong ability to maintain a well-structured and organized database

We are seeking a dynamic and experienced Digital Marketing Manager to join our team. In this role, you will oversee and manage digital marketing initiatives for our clients in the sport travel and hospitality sector. You will play a key role in developing and implementing strategies to drive online traffic, increase engagement, and improve conversion rates for our clients.

Responsibilities:

Develop and execute comprehensive digital marketing strategies tailored to the travel and hospitality sector.
Oversee all aspects of digital marketing campaigns, including SEO, SEM, content marketing, email marketing, and social media.
Manage and optimize digital advertising efforts, including Google Ads, Facebook Ads, and other PPC platforms.
Analyze performance data to measure the effectiveness of marketing campaigns and make data-driven recommendations for improvement.
Collaborate with clients to understand their marketing goals and tailor strategies to meet their needs.
Coordinate with content creators, designers, and developers to ensure cohesive and effective campaigns.
Stay up-to-date with the latest digital marketing trends, tools, and best practices.
Track and report on key performance indicators (KPIs) such as traffic, engagement, conversion rates, and ROI.
Manage the digital marketing budget and allocate resources efficiently.
Provide guidance and mentorship to junior marketing team members.
Ensure all marketing efforts align with the company’s brand and client expectations.

Qualifications:

Bachelor’s degree in Marketing, Communications, or a related field.
Minimum of 5 years of experience in digital marketing, preferably within the travel or hospitality industry.
Proven track record of successfully managing and optimizing digital marketing campaigns.
Strong understanding of SEO, SEM, PPC, social media, and content marketing.
Proficiency in digital marketing tools such as Google Analytics, Google Ads, Facebook Business Manager, and email marketing platforms.
Excellent analytical skills with the ability to interpret data and generate actionable insights.
Strong communication and interpersonal skills, with the ability to collaborate effectively with clients and team members.
Experience with budget management and resource allocation.
A creative mindset with the ability to think outside the box and propose innovative marketing solutions.

Skills:

Strategic Thinking: Ability to develop and implement effective digital marketing strategies.
Data-Driven Decision Making: Strong analytical skills to track and optimize campaign performance.
Technical Proficiency: Expertise in digital marketing tools and platforms.
Communication: Strong written and verbal communication skills for client interaction and team collaboration.
Creativity: Ability to generate fresh ideas and approaches to drive engagement and conversions.
Project Management: Strong organizational skills to manage multiple campaigns and meet deadlines.
Leadership: Ability to mentor and guide junior marketing staff.

Benefits:

Competitive salary and performance-based bonuses.
Flexible working environment, with options to work remotely or in the office.
Opportunities for professional development and growth.
Health and wellness benefits.
Access to industry events and conferences.
Travel and hospitality discounts.

Location: HCM/Hanoi/Danang

Responsibilities:

• Respond promptly to all calls, emails, and emergency messages.
• Welcome and follow up with assigned clients in-country.
• Collaborate with teams to provide timely, cost-effective solutions.
• Ensure clear communication with clients and departments.
• Analyze and resolve issues, reporting to the supervisor to improve satisfaction.
• Meet with clients when necessary.
• Adhere to company policies and assist the supervisor as needed.

Qualifications:

• Advanced English proficiency (German is a plus).
• Bachelor’s degree in tourism or related fields.
• 2 years of customer care or inbound tour operator experience.
• Interest or experience in the travel industry.
• Understanding of sustainability and responsible tourism is a plus.

Skills:

• Strong customer orientation and professional conduct.
• Excellent communication and relationship-building skills.
• Strong analytical and organizational skills, ability to prioritize under pressure.
• Proficient in Word, Excel, and messaging apps (WhatsApp/Zalo).
• Ability to suggest improvements impacting people and the environment.

Benefits:

• Friendly work environment and team-building activities.
• Parking fee support.
• Health and accident insurance.
• Additional festive benefits.
• Flexible working style (home or office).
• Access to online training programs.
• Priority pricing for family trips.
• 13th-month salary based on business performance.